Privacy Policy

At Orivana Overseas, we are committed to protecting the privacy, security, and confidentiality of our customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you visit our website, place an order, or interact with our services.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Full Name
• Email Address
• Phone Number
• Billing Address
• Shipping Address
• Company Name (for B2B or export inquiries)

This information is collected when you place an order, submit a form, contact us, or register for our services.

1.2 Payment Information

All payment transactions are processed securely through Razorpay. We do not collect, store, or have access to your debit card, credit card, UPI, or banking details.

1.3 Technical & Usage Information

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website

This data helps us improve website performance and user experience.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill orders
• To verify payments and transactions
• To arrange shipping and delivery
• To communicate order updates and service-related messages
• To respond to inquiries and customer support requests
• To comply with legal and regulatory requirements
• To improve our website, services, and customer experience

Your information is used strictly for legitimate business purposes.

3. Payment Security

All online payments on Orivana Overseas are handled through Razorpay, a PCI-DSS compliant payment gateway.

• Payment data is encrypted and processed securely
• We do not store payment credentials
• Razorpay’s privacy and security standards apply to all payment transactions

This ensures complete financial security for our customers.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

Your data may be shared only with:

• Payment gateway providers (Razorpay)
• Courier and logistics partners (for delivery purposes)
• Government or legal authorities when required by law

All third parties are obligated to maintain confidentiality and use the data only for intended purposes.

5. International Data Transfers

For international orders and export inquiries, your information may be transferred across borders to facilitate shipping, customs clearance, and regulatory compliance.

By using our services, you consent to such international data transfers, which are carried out securely and lawfully.

6. Data Retention Policy

We retain your personal information only for as long as necessary to:

• Complete transactions
• Fulfill legal or regulatory obligations
• Resolve disputes
• Maintain business records

Once data is no longer required, it is securely deleted or anonymized.

7. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Enhance browsing experience
• Analyze website traffic
• Understand user behavior

You can choose to disable cookies through your browser settings. However, disabling cookies may affect certain website functionalities.

8. Data Security Measures

We implement appropriate technical and organizational measures to protect your personal data against:

• Unauthorized access
• Loss or misuse
• Alteration or disclosure

Despite strong security practices, no method of data transmission over the internet is completely secure. We encourage users to take precautions while sharing information online.

9. User Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal requirements)
• Withdraw consent for data usage (where applicable)

Requests can be made by contacting us via email.

10. Children’s Privacy

Our website and services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors. If such information is discovered, it will be deleted immediately.

11. Third-Party Links

Our website may contain links to third-party websites.
Orivana Overseas is not responsible for the privacy practices or content of external websites. Users are encouraged to review the privacy policies of those sites separately.

12. Email & Communication Policy

By providing your contact details, you consent to receive transactional emails or calls related to:

• Orders
• Shipping updates
• Customer support

We do not send spam or unsolicited marketing communications.

13. Policy Updates & Changes

Orivana Overseas reserves the right to update or modify this Privacy Policy at any time without prior notice.
Any changes will be posted on this page, and continued use of the website constitutes acceptance of the updated policy.

14. Legal Compliance

We comply with applicable data protection laws and regulations in India and relevant international standards for data privacy and security.

15. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy, please contact:

Orivana Overseas
Website: https://orivanaoverseas.com
Email: info@orivanaoverseas.com