Shipping Policy

At Orivana Overseas, we are committed to delivering premium jewellery products safely, securely, and on time. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered for both domestic and international customers. By placing an order on our website, you agree to the terms outlined in this policy.

1. Shipping Coverage

• We offer domestic shipping across India.
• We also provide international shipping to select countries.
• Availability of international shipping depends on destination regulations and courier service coverage.
• Orivana Overseas reserves the right to restrict shipping to certain locations without prior notice.

2. Order Processing Time

• Orders are processed after successful payment confirmation.
• Standard order processing time is 2–5 business days, depending on product availability.
• Customized, made-to-order, bulk, or export orders may require additional processing time.
• Processing timelines will be communicated at the time of order confirmation.

3. Shipping Methods

• Orders are shipped using trusted and verified courier/logistics partners.
• Shipping methods may include air courier, insured parcel services, or export freight depending on order type and destination.
• The shipping method is selected to ensure product safety and timely delivery.

4. Estimated Delivery Timelines

Domestic Orders (India)

• Estimated delivery time: 5–10 business days after dispatch.

International Orders

• Estimated delivery time: 10–21 business days, depending on destination country, customs clearance, and courier services.

Delivery timelines are estimates and may vary due to external factors beyond our control.

5. Shipping Charges

• Shipping charges are calculated at checkout or communicated during order confirmation.
• Domestic shipping charges may vary based on location and order value.
• International shipping charges depend on destination, package weight, and courier rates.
• Any additional customs duties, VAT, GST, or import taxes for international shipments are borne by the customer.

6. Export & Customs Clearance

• All international orders are shipped with proper export documentation.
• Customs clearance procedures are governed by the destination country’s regulations.
• Orivana Overseas is not responsible for delays caused by customs inspections or clearance processes.
• In case of customs duties or import taxes, payment is the responsibility of the buyer.

7. Shipment Tracking

• Once the order is dispatched, tracking details will be shared via email or WhatsApp (where applicable).
• Customers can track their shipments using the provided tracking number.
• Tracking updates depend on the courier partner’s system.

8. Delivery Address & Responsibility

• Customers must provide complete and accurate shipping details at checkout.
• Orivana Overseas is not responsible for delivery delays or failures due to incorrect or incomplete address details.
• Any re-shipping charges due to incorrect address information will be borne by the customer.

9. Packaging & Product Safety

• Jewellery products are packed securely to prevent damage during transit.
• Premium and tamper-proof packaging is used to maintain product safety and presentation.
• For bulk or export orders, specialized packaging is used to ensure international shipping compliance.

10. Delays & Unforeseen Circumstances

Delivery delays may occur due to:

• Courier or logistics partner delays
• Customs clearance issues
• Weather conditions
• Government regulations or restrictions
• Natural disasters or force majeure events

Orivana Overseas is not liable for delays caused by such circumstances.

11. Damaged or Lost Shipments

• If an order arrives damaged, customers must notify us within 48 hours of delivery with clear photos or videos.
• In case of lost shipments, we will coordinate with the courier partner to investigate the issue.
• Resolution may include replacement or refund based on verification and courier confirmation.

12. Partial Shipments

• In rare cases, orders may be shipped in multiple packages.
• Customers will be informed in advance if partial shipments are required.
• No additional shipping charges will be applied unless communicated.

13. Failed Delivery Attempts

• If delivery fails due to customer unavailability or incorrect address, the courier may attempt re-delivery.
• Additional charges for re-delivery or return shipments may apply and will be borne by the customer.

14. International Shipping Restrictions

• Certain countries may restrict the import of jewellery products.
• Customers are responsible for ensuring that ordered products comply with their country’s import regulations.
• Orivana Overseas is not responsible for orders rejected or seized by customs authorities.

15. Force Majeure

We shall not be liable for failure or delay in delivery due to events beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, government actions, or transportation disruptions.

16. Policy Updates

Orivana Overseas reserves the right to modify or update this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

17. Contact Information

For shipping-related inquiries, please contact:

Orivana Overseas

info@orivanaoverseas.com